Snap Deal ruined my Online purchase experience
Complain ID : CCN018138 22 Complaint's Reply
Tata docomo
Complaint Date: May 8, 2016
- State : Andhra Pradesh
- City : Hyderabad
- Address: Hyderabad
Since long I'm an avid purchaser from Snap Deal besides other online shopping websites. I never had any problem with snap deal before in years but this time. It was WORST. I ordered Havells 1200 mm Leganza Ceiling Fan -Bronze Gold 4 BLADES on 18th of April 2016 and paid through Net Banking. My order was placed successful(
Order ID: 12864221087). On 21st April, they all by themselves cancelled my order and placed it with another seller. On 23rd April, they sent email that my product is on it's way to my home. To our shock we received 3 BLADES fan instead of 4 Blades on 24th April for which I paid. I asked for a REPLACEMENT. On 25th April they collected the fan from my house and from that day my suffering started. They keep on delaying my order from 25th April to 2nd of May. On 5th May, I got an email that my order has been successfully delivered and an Invoice has been sent to my email where as the truth is I NEVER got the order delivered. I sent repeated mails and Facebook posts to them regarding this. customer Support at Snap Deal Just keep or posting the repeated text messages which they have handy at these types of situations. I even tweeted, the same copy paste message like facebook. On 2nd May, they cancelled my order and on 2nd May itself they processed my Order again with an estimated Date of delivery in between 4th to 6th May. On 6th May they sent me mail asking for the product order. Don't Snap Deal keep records of incomplete order or complaints. Then today I got an email asking for Images of the product which WAS NEVER DELIVERED to us.
They even declined to replace the product on 26th April or refund my payment
I'm a NRI and I booked this fan for may family back in Hyderabad.
The product is still available with different sellers yet Snap Deal is not willing to deliver the product for which I paid. I have all the emails, communications, snapshots to prove the above problem I'm facing for this particular order.
Order ID: 12864221087). On 21st April, they all by themselves cancelled my order and placed it with another seller. On 23rd April, they sent email that my product is on it's way to my home. To our shock we received 3 BLADES fan instead of 4 Blades on 24th April for which I paid. I asked for a REPLACEMENT. On 25th April they collected the fan from my house and from that day my suffering started. They keep on delaying my order from 25th April to 2nd of May. On 5th May, I got an email that my order has been successfully delivered and an Invoice has been sent to my email where as the truth is I NEVER got the order delivered. I sent repeated mails and Facebook posts to them regarding this. customer Support at Snap Deal Just keep or posting the repeated text messages which they have handy at these types of situations. I even tweeted, the same copy paste message like facebook. On 2nd May, they cancelled my order and on 2nd May itself they processed my Order again with an estimated Date of delivery in between 4th to 6th May. On 6th May they sent me mail asking for the product order. Don't Snap Deal keep records of incomplete order or complaints. Then today I got an email asking for Images of the product which WAS NEVER DELIVERED to us.
They even declined to replace the product on 26th April or refund my payment
I'm a NRI and I booked this fan for may family back in Hyderabad.
The product is still available with different sellers yet Snap Deal is not willing to deliver the product for which I paid. I have all the emails, communications, snapshots to prove the above problem I'm facing for this particular order.
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Complaints
by Snapdeal:
(4 of 5)
Dear Customer,
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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