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Snapdeal Complaint PUECHES YU YUREKA PLUS CYANOGEN MODE MOBILE

Complain ID : CCN016194   22   Complaint's Reply

Shopping Complaint Complaint Date: February 27, 2016
Modified date: February 28, 2016
  • State :  Maharashtra
  • City :  AMBERNATH
  • Address: B-102,maa Parvati Chs,shivdham Complex,ambernath(e)
I AM PURCHASE MOBILE FROM SNAPDEAL,I AM PUECHES YU YUREKA PLUS CYANOGEN MODE MOBILE BUT SNAPDEAL SNED ME YU YUREKA PLUS ANDROID PHONE.I AM COMPLET IN SNAPDEAL COUSTEMER CARE(9212692126) THEY SEND ENGINEER AT MY HOME FOR PRODUCT CHEAK.ENGINEER CHEACK PRODUCT AND SAY WRONG PRODUCT DELIVER(WPD) AND ENGINEER PACKED PRODUCT AND GIVE ME JOB SHEET.SNAPDEAL DEMAND ME JOB SHEET PIC AND PRODUCT PACKED PIC I AM GIVE TO SNADEAL THIS PICS.BUT SNAPDEAL NOT ARRANG MY PICKUP.RECEIVER PRODUCT 6 FEB 2016 FROM THIS DAY I CALL TO SNAPDEAL CUSTOMER CARE ALL PERSONS TELL ME GIVE ME 3 DAYS AND I GIVE 5 PERSOND 3-3 DAY BUT MY PICKUP NOT ARRANGE.1 SENIOUR TELL ME YOUR PICKUP ARRANG YOU RECEIVE MESSAGE WITHIN 5 HOURS BUT NOT RECEIVE.I ATTACHED JOB SHEET.

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    Received laptop with wrong configuration but reverse pickup and refund is not done since last 10 days. by PARA S BARFIWALA:

    (4 of 5)

    Order ID: 11770654255 (1 Item) A return / replace request is under process (Ticket Id: 19872823)

    Hi,

    I have received Item Ordered on 23rd Feb 2016. But due to wrong configuration in item I h ave cancel this order on same date immediately.

    Processor of ordered item is : i5-5200U and I received pc with CPU Core i55250U which is totally mismatch.

    Already today is 10th Day no body is picking my parcel. I can't keep this product in my office more then week.

    This is not fair treatment. I want to buy this laptop at the earliest. Daily I have to ring help line and same reply it will be replaced within 48 hours.


    I have already mail to :

    info@snapdeal.com, Help@snapdeal.com, Kunal.bahl@snapdeal.com

    But till today no reply is their.


    On Monday 29th Feb 2016. technical person come to my office and check the product. He also realize mistake of Wrong configuration and give me copy of report.

    On 1st March After noon I again call help line, they told me to send scan copy so working will be faster. I scan copy of that report and send to them.

    On 2nd March just before half an hour I call they told me our team is working on that report.

    Now I really can't understand once engineer seal the product after physical verification of laptop and give report that product have wrong configuration. What is next step of again working on this report.

    Sir I am now really fed up with commitments.


    Today morning when I call your help line no. they told me. Today you will definitely get call from our team that which courier will pickup your parcel.

    But today also I am not getting call from them.

    Just now when I ask them when I get refund (before half an hour).


    They reply :

    1. 1st you received call from courier then pickup will be done with in two day after day of call (means 3 days)
    2. parcel with rich their by 2 days (2 days again)
    3. QC will be done from their them (2 to 3 days) (Even after checking from engineer and report of engineer is attached in this mail)

    already today 10th days is finished writing at (8.55 pm)

    Means 10 + 3 + 2 + 3 + 2 more days (saturday and sunday)
    Total 20+ days. (policy is 7 days replacement)

    Now it is really harassment by making my life miserable.

    My amount is 45900/= not 459/=.

    Sir please help me out for getting my refund at the earliest.

    by Snapdeal:

    (4 of 5)

    Dear Customer,

    We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on writetous@snapdeal.com with these details so that we may assist you with this issue.

    Regards,
    Team Snapdeal

    by Snapdeal:

    (4 of 5)

    Dear Customer,

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal

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