Product missing booked an i-ball tablet from eBay

My name is Nitesh Shibire. I booked an i-ball tablet from eBay on 16th Jan 2016. The parcel was delivered on 21st Jan 2016 but the tablet was missing. The Cash on delivery amount was 11,990/-, I paid the amount to the delivery boy.

Once, I saw the empty box I called eBay call center and lodged my complaint (Claim no.: 1642797) regarding the empty box of i-ball tablet that I had received. The complaint center asked me to wait for 20 days in reference of my complaint. I waited for 20 days thinking they would look into the matter properly. After waiting for so long the answer I got from their call center was that, they have rejected my claim request. There was no valid reason provided to me.

The next day, I called their Grievance team for the same, they asked to wait for 48 hrs. I waited for the next 2 days for my resolution. But, sir, they didn’t even call me for the next 5 days and lastly their reply was that they rejected my claim without any valid reason, just stating something about the weight. They even mailed me that your claim has been rejected and closed henceforth.

The weight labelled on the order statement which I received with the box is 0.2 kg. But, the actual weight of the empty box I received is 0.375kg, the weight of the tablet, that I confirmed from the amazon is 0.472 kg and the weight of the charger might be something. Then, according to the weights of different components, the weight of the whole package should have been somewhere round to 0.9 to 1kg. The values stated are approximate. If the whole package weight should be is 0.9 kg, and eBay is giving me a product of 0.2 kg. HOW IS THIS POSSIBLE? This is one of the strong proofs I have that the box they gave me was empty.

Sir, I am from a poor family, studying in Government Medical College, Kolhapur. I paid them 11,990/-, I have been facing a lot of mental harassment from last one month.

The details of my claim are as follows:

Claim no.: 1642797
AWB#: 41604438676
ESCALATION ID: 050760
My registered email id: shibirenitesh3@gmail.com

Details of eBay
email id: 1)DL-EBAY-IN-GRIEVANCE-OFFICER@ebay.com
2)ebay@ebay.in
helpline no: 18002093229
Office add: ebay india pvt. limited, 14th floor, north block, R-Tech, western express highway, goregaon(east), Mumbai Maharashtra -400063

I request you to please strongly look into this matter, and asked the concerned authorities to take liable action.I hope you would look into the matter as fast as you could.

Thanking you,

Yours’ Sincerely,

NITESH SHIBIRE
+91-77-21-033244