Payment made- Product undelivered thrice - Amazon company contact 1800 3000 9009
Complain ID : CCN030827 61
Shopping Complaint
Complaint Date: November 8, 2018
Modified date: December 7, 2018
- State : Kerala
- City : Trivandrum
- Address: 212N, Diamond District, Pangappara, Trivandrum
All the orders are for One Plus6 mobile handset.
1st Order- July 16, 2018 - Payment made- order No - 407-0236812-9576315
2nd Order - October 09, 2018, Payment made- Order no - 407-1710123-1891567
3rd order - November 1, 2018 - Payment made - Order no- 404-2528505-1085121
These are the above details with reference to my orders placed in Amazon for One Plus - PRIME DELIVERY. Payment was done upfront all the time while placing the order.
However, all the three times I had ordered the money was deducted and upon inquiry of not receiving the product, I received a response from Amazon customer care representative stating they are sorry and they cannot deliver the product. I was also being told not to go on a social media on this issue.
I had to run around every time they canceled the order to make sure that the money was credited to my account and have to do hundreds of follow-ups with their customer care representative to check as to when the money will be credited to my account.
Request you to please look into this matter, I have gone through a lot of stress and trauma with this order and need your help to kindly do the needful so that others did come across the same situation
1st Order- July 16, 2018 - Payment made- order No - 407-0236812-9576315
2nd Order - October 09, 2018, Payment made- Order no - 407-1710123-1891567
3rd order - November 1, 2018 - Payment made - Order no- 404-2528505-1085121
These are the above details with reference to my orders placed in Amazon for One Plus - PRIME DELIVERY. Payment was done upfront all the time while placing the order.
However, all the three times I had ordered the money was deducted and upon inquiry of not receiving the product, I received a response from Amazon customer care representative stating they are sorry and they cannot deliver the product. I was also being told not to go on a social media on this issue.
I had to run around every time they canceled the order to make sure that the money was credited to my account and have to do hundreds of follow-ups with their customer care representative to check as to when the money will be credited to my account.
Request you to please look into this matter, I have gone through a lot of stress and trauma with this order and need your help to kindly do the needful so that others did come across the same situation
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