Dr. Aquaguard Magna not working, Quality issue, Poor service
Complain ID : CCN016854 25 Complaint's Reply
RO Water
Complaint Date: March 29, 2016
- State : Maharashtra
- City : Nagpur
- Address: 111, 'Mandar Bhawan, Bank Colony, Old Subhedar Lay-Out, NAgpur
Dear Sir/ Madam,
I purchased Water purifier (Dr. Aquaguard Magna) from Eureka Forbes on 07-07-2015. The product is under warranty. It is giving us problem since starting. Service provider is not giving us proper service, we are not satisfied with their service. Water Purifier stops working every now & then. We lodge several complaint about the same, with in 1 or 2 day of technician visit the purifier stops working. Technician failed to repair it as it stops working after few days of repair. it is giving us only trouble not pure water. We are fade up of lodging complaints as we have to lodge complain frequently. I requested Eureka forbes technician & their customer care center several time to please replace the old defective product by new one. Eureka forbes technicians are telling us to replace defected components at your own cost orally. I tried to escalate the issue through their website but that is not working. Now i want our money back as new machine will also give the same problem
I purchased Water purifier (Dr. Aquaguard Magna) from Eureka Forbes on 07-07-2015. The product is under warranty. It is giving us problem since starting. Service provider is not giving us proper service, we are not satisfied with their service. Water Purifier stops working every now & then. We lodge several complaint about the same, with in 1 or 2 day of technician visit the purifier stops working. Technician failed to repair it as it stops working after few days of repair. it is giving us only trouble not pure water. We are fade up of lodging complaints as we have to lodge complain frequently. I requested Eureka forbes technician & their customer care center several time to please replace the old defective product by new one. Eureka forbes technicians are telling us to replace defected components at your own cost orally. I tried to escalate the issue through their website but that is not working. Now i want our money back as new machine will also give the same problem
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Complaints
providing duplicate aquaguard magna by udairaj:
(4 of 5)
ನಾನು ೨೦೧೫ ಆಗಸ್ಟ್ ನಲ್ಲಿ Aquaguard magna purifier ತೆಗೆದುಕೊಂಡಿದ್ದು, ನವೆಂಬರ್ ನಲ್ಲಿ install ಮಾಡಿದ್ದರು. ಒಂದು ವರ್ಷದಲ್ಲಿ ಸುಮಾರು ೧೦೦ಬಾರಿ ಒಂದಿಲ್ಲೊಂದು ಸಮಸ್ಯೆಗಳು ಎದುರಾದವು ಮತ್ತು ಅದನ್ನು ಬದಲು ಮಾಡಿಕೊಡುವುದಕ್ಕೂ ಕಂಪನಿಯ ಮೋಹನ್ ಮತ್ತು ರಾಮಪ್ಪ ಅವರಿಗೆ ದೂರನ್ನು ಸಲ್ಲಿಸಿದ್ದೆ ಆದರೆ, ಅವರು ಬೇಜವಬ್ದಾರಿಯಿಂದ ನಡೆದುಕೊಂಡು ನನ್ನ ಕರೆಯನ್ನೇ ಸ್ವೀಕರಿಸಲಿಲ್ಲ. Eureka Forbes ಗೆ ಸುಮಾರು ಸಾರಿ ದೂರು ಸಲ್ಲಿಸಿದರೂ ಕೂಡ technicians ಕೂಡ ಸರಿಯಾದ ಸಮಯಕ್ಕೆ ಬರುತ್ತಿರಲಿಲ್ಲ. ಇವರ ಕಳಪೆ ಮಟ್ಟದ ಸೇವೆಯಿಂದ ಬೇಸತ್ತು ಈ ದೂರನ್ನು ಸಲ್ಲಿಸುತ್ತಿದ್ದೇನೆ. ಒಂದು ವೇಳೆ purifier ಬದಲು ಮಾಡಿಕೊಡದೇ ಇದ್ದರೆ, ಕಾನೂನಿನ ಮೂಲಕ ಹೋರಾಟ ನಡೆಸಿ ನ್ಯಾಯಪಡೆದುಕೊಳ್ಳುತ್ತೇನೆ. ಕಾರಣವಿಷ್ಟೇ, ನನಗಾದ ಮೋಸ ಮುಂದಿನ ಯಾವ ಗ್ರಾಹಕರಿಗೂ ಆಗಬಾರದು ಮತ್ತು ಇಂತಹ ಮೋಸ ಮಾಡುತ್ತಿರುವ eureka Forbes ಕಂಪನಿ ಆದಷ್ಟು ಬೇಗ ಮುಚ್ಚಿಹೋಗಲಿಯೆಂದು! ಇತ್ತೀಚೆಗೆ ಅನಿಲ್ ಎಂಬ ವ್ಯಕ್ತಿಯೂ ಕೂಡ purifier ಬದಲು ಮಾಡಿಕೊಡುತ್ತೇನೆಂದು ಹೇಳಿ, ಕರೆಯನ್ನು ಸ್ವೀಕರಿಸುತ್ತಿಲ್ಲ.. ದಯವಿಟ್ಟು ಇಂತಹವರ ವಿರುದ್ಧ ಕಾನೂನು ಕ್ರಮ ತೆಗೆದುಕೊಳ್ಳಬೇಕೆಂದು ವಿನಂತಿಸಿಕೊಳ್ಳುತ್ತೇನೆ..
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