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Consumer shikayat Poorest services and installation infra structure

Complain ID : CCN018617   27  

RO Water Complaint Date: May 19, 2016
Modified date: May 19, 2016
DEAR SIR KENT RO IS HAVING WORST SERVICE AND INSTALLATION INFRASTRUCTURE. I REGISTERED MY INSTALLATION CALL AT CHANDIGARH SERVICE CENTER . NO ONE TURNED FOR THE THREE DAYS DESPITE OF REGULAR FOLLOWS UPS . AFTER FOLLOWS UP TECHNICIAN REACHED TO US BUT INSTEAD OF INSTALLING HE TOLD US INSTALLATION IS NOT POSSIBLE WITH IN FIVE MINUTES HE LEFT . I AM REALLY FEELING VERY HARASSED WITH THE NEGATIVE ATTITUDE OF SERVICE CENTER . I EVEN OFFERED THAT I WILL CALL MY TECHNICIAN TO INSTALL THE PURIFIER UNDER THE SUPERVISION OF AUTHORIZED SERVICE CENTER TECHNICIAN BUT THEY TOLD ME THIS WAY KENT WILL VOID THE WARRANTY. I AM NOT INTERESTED TO INSTALL KENT RO MY HOME AFTER THIS EPISODE WITH ME . THE RO IS IN FACTORY SEALED PACKED CONDITION AND WANT TO RETURN IT AS I HAVE NO FAITH IN KENT SERVICES . PL HELP ME TO GET RID OF KENT RO AS THEY HAVE POOREST SERVICES

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