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Complain letter regarding the non working of the refrigerator

Complain ID : CCN020371   41  

Refrigerator Complaint Complaint Date: June 15, 2016
Dear All,

On 14th Feb, 2016, I have purchased a Samsung refrigerator from one of authorized dealer Snehanjali showroom in Andheri West,Mumbai. Its model no. is RT36JSRZESP and bill no. is E588426A. The refrigerator was delivered to my place at 10 P.M at night without informing the time of delivery and as I bought this in exchange of my old fridge, the delivery man was in hurry to keep the new refrigerator and take the old one. They have not given us time to check and verify the product.
No man has come with them for installation of the product.
Next morning, when we are checking the product then we find two big dents on the right side wall.
I immediately informed the dealer about the defect in the refrigerator and personally visited the dealer but they are not ready to replace the product after continuous follow ups and 100 of calls to dealer they got agreed to give us the replacement which took almost 10-12 days.
After installation it was working fine for 1-2 days but then its cooling system has broken down.
I immediately made several verbal complaints about the issue to the showroom as well on Samsung customer Service Call Centre, the customer service people (on the call) guided several times to do some temperature settings which I did but the problem is as is it and after various complaints which can verified at Samsung India IVR system, one of engineers came and did the inspection. He advised me to change the “Thermostat” but again after 4-5 days the same problem occurs with additional problem of Ice on doors and again I called samsung customer service centre and engineer came and said the cooling is not proper, I need to change additional some door rubber which now I refused to do so as many experiments were done by samsung engineers.
Therefore, I request samsung to kindly change the refrigerator as it is still in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

Thanking You,

Sincerely,

Nandini More

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