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Deducted the amount twice for one toll (Bhavdeen Toll Plaza) crossing by Paytm

Consumer Complaint ID : CCNO31806   28

Payment Complaint  Post date : March 15, 2019

I have crossed the Bhavdeen Toll Plaza, Sirsa (one time) at 8:06 PM, Tue, Mar 12th, 2019. I'm using the Fastag of Paytm. I have a low amount (11.62 INR only) in Paytm wallet and reserved Fastag wallet (amount 150 INR). After crossing toll, Paytm deducted the amount 11.62 INR from the wallet and remaining amount 43.38 INR from reserved Fastag wallet. After crossing, Paytm send the alert message for the low amount in wallets. I have added the 1000 INR in my Paytm wallet. According to rules, Paytm transferred the 43.38 INR to reserved Fastag wallet for set amount 150 INR. After it, Paytm deducted the amount 55 INR again from my Paytm wallet for toll means I have paid the money twice for one crossing
1) first time 55 INR from both wallets (11.62 + 43.38).
2) Second time 55 INR from Paytm wallet.
After it, I have the amount 901.62 INR in my Paytm wallet which should be 956.62 INR. I have also tried to contact Paytm by Facebook messenger, customer care call and mail. Also shared the screenshots for the same. But they have rejected for return any kind of money. They have ignored my appeals.

Transaction details are below:
1) Toll Fastag
Order#312004_0000000000001020501181_26073668_00
Transaction ID 2342632198
12019-03-12 08:47:18 PM

2) Paid For OrderToll Fastag Order#312004_0000000000001020303839_22043868_00
Transaction ID 23426577796
2019-03-12 08:58:53 PM

For further information see the attached image.

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Deducted the amount twice for one toll (Bhavdeen Toll Plaza) crossing by Paytm

Review Date :
Reviewed Item : Payment Complaint
Author Rating : 5

Complaint Against : Paytm
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