Aquaguard SUPERB UV+UF : Water purfiers sold without proper infomation about product
Complain ID : CCN028470 24
Online Order
Complaint Date: October 25, 2017
Modified date: November 5, 2017
Hello,
I have purchased Aquaguard SUPERB UV+UF 6.5 L from Flipkart on 27 Sep, 2017. Order ID: OD110295214025136000. After installation of the product taste of water is too bad and we are not using the product. We had to switch to Bisleri cans. I contacted Flipkart for this issue for which they promised me best possible resolution. They promised that they will send a technician and based on his visit/outcome they will replace the probable faulty product or do something else.
Now after a month of purchase date they denied any technician visit or any other resolution. Later I contacted a local purifier vendor who told me that this purifier is not suitable for my area which has hard water. Flipkart didn't put this information on their website, otherwise I would have noticed it and would not have purchased the product. Even information booklet of the product has the information that product is not suitable for hard water.
So I feel that Flipkart is cheating the customers like me by hiding the information about product.
They even took back the cash back amount I received as part of offer.
Please help me.
Regards,
Bhavadip
I have purchased Aquaguard SUPERB UV+UF 6.5 L from Flipkart on 27 Sep, 2017. Order ID: OD110295214025136000. After installation of the product taste of water is too bad and we are not using the product. We had to switch to Bisleri cans. I contacted Flipkart for this issue for which they promised me best possible resolution. They promised that they will send a technician and based on his visit/outcome they will replace the probable faulty product or do something else.
Now after a month of purchase date they denied any technician visit or any other resolution. Later I contacted a local purifier vendor who told me that this purifier is not suitable for my area which has hard water. Flipkart didn't put this information on their website, otherwise I would have noticed it and would not have purchased the product. Even information booklet of the product has the information that product is not suitable for hard water.
So I feel that Flipkart is cheating the customers like me by hiding the information about product.
They even took back the cash back amount I received as part of offer.
Please help me.
Regards,
Bhavadip
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