Yureka Mobile
Complain ID : CCN016230 35
NGO Complaint
Complaint Date: March 1, 2016
- State : Maharashtra
- City : Mumbai
- Address: Bhim Nagar, Siddharth Balwadi, Opp. Water Tank, Bhd. Sarvodaya Hospital, Ghatkopar (W)
In the month of November I had raised a complaint regarding the keypad/touch issue with my Yureka phone and was informed to do flashing at their service center, which i had done but still the problem exist.
Then I called again to inform this and was forwarded an email with few details to be filled in for the replacement procedure to start.
On the 1st December 2015 and completed the details provided to me and also the document requested and was informed that a replacement handset would be issued within 12 working days of issuing these details to them.
On 14th December 2015, I received an email from with the Reference Ticket id: 1734426
ORDER#:MH-141215-20797174
WAYBILL#:343511234634 repl
But no other communication about the status of the replacement of the handset.
On the 21st December 2105, I called the customer care service and was informed that handset should be delivered to the residential address within 10 days.
On 4th January 2016 and had to again call them to get the status and to my surprise was informed that it would take another 15 working days before the handset reaches my residential address.
As I was unsatisfied with the information given to me as its been a month+ now since i was informed that it would take 12 days (initially), 10 days (thereafter) and 15 days (now) and so on, I had requested for the call to be transferred to a supervisor and after keeping me on hold for sometime I was informed that there are no supervisor to attend the call (really surprised) and within 4 hours a call back would be arranged regarding this issue. It was on 4th January 2016 and today it is 14th January 2016 still no call back.
On 27th February 2016, i received replacement mobile in were bad condition. immediately i call to customer centre, there response in were bad.
Then I called again to inform this and was forwarded an email with few details to be filled in for the replacement procedure to start.
On the 1st December 2015 and completed the details provided to me and also the document requested and was informed that a replacement handset would be issued within 12 working days of issuing these details to them.
On 14th December 2015, I received an email from with the Reference Ticket id: 1734426
ORDER#:MH-141215-20797174
WAYBILL#:343511234634 repl
But no other communication about the status of the replacement of the handset.
On the 21st December 2105, I called the customer care service and was informed that handset should be delivered to the residential address within 10 days.
On 4th January 2016 and had to again call them to get the status and to my surprise was informed that it would take another 15 working days before the handset reaches my residential address.
As I was unsatisfied with the information given to me as its been a month+ now since i was informed that it would take 12 days (initially), 10 days (thereafter) and 15 days (now) and so on, I had requested for the call to be transferred to a supervisor and after keeping me on hold for sometime I was informed that there are no supervisor to attend the call (really surprised) and within 4 hours a call back would be arranged regarding this issue. It was on 4th January 2016 and today it is 14th January 2016 still no call back.
On 27th February 2016, i received replacement mobile in were bad condition. immediately i call to customer centre, there response in were bad.
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