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Coolpad Service delayed with in warranty for 50 days

Complain ID : CCN021134   30  

NGO Complaint Complaint Date: July 16, 2016
Modified date: July 16, 2016
I deposite my coolpad dazen-1 mobile set to service center on 23rd May 2015 for network problem (Job no. JS16052800230), They request for replace of mainboard to coolpad Co. & take 10 day to complete the process, but after 10 days they said spare not available wait for some time, so i did,on 12 june i got sms from Customer Care that my mobile is ready for collect, i visit service center on 14th but they said network problem solved but there is an audio problem so they again request for a new mainboard to coolpad company & this time they give a new job no JS16061401435
Today is 16th July still they unable to repair my handset, i called several times to service Center(R.K. Services,Howrah,West Bengal) & Customer Care of Coolpad india but they have no information about when spare parts will be available.50 days is enough time for servicing a mobile, i have mailed complain to Customercare@coolpadindia.com several times but they suggest to wait, iclaim for a replacement of product of refund money but they still suggesting to wait until parts are available but they can not specify any date

Ajit Sahani
Mob No. 9836639363
mail id editor.ajit@gmail.com
Old Job No - JS16052800230
New Job No - JS16061401435
Model - Coolpad Dazen -1
Serial no - 911450750897303

Service Center Detail
R.K. Services
1 hardutt chamaria road salkia howrah 711106
Contact no 09831976097, 09339002701

Mobile Company Detail
Coolpad
Mail Customercare@coolpadindia.com
Toll free no. 18001028571

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