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Internet banking upgrade my access level it shows successfully but cant do any payments

Complain ID : CCN023970   22  

Internet Complaint Complaint Date: February 10, 2017
Modified date: February 13, 2017
sir,
i have internet banking account.i upgrade my access level it shows successfully but cant do any payments.
I was registered my complaint they send reply as "Complaint Status/Resolution : Request for Internet Banking facility not received. Please submit the same.
.how can i solve this please help me.

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