Pathetic Response on Mobile Insurance from OneAssist

To whomsoever it may concern,

I am experiencing one of the most fraud and pathetic experience after purchasing mobile insurance from oneassist. I raised my claim on 6th July 2016 for mobile damage and uploaded all d relevant documents on 7th July 2016 on your website. My customer id is 399260 and my complaint no. is SR#1458557. Till date i haven't received any update from your side. Also whenever i call on the customer care the trained executives always give the same reply that your matter has been escalated and we will revert to you in next 48 hours and it never happens. I completely regret buying your product and would definitely spread the word that no one should buy any product of yours in future due to the pathetic customer experience i am having with you. Simply, Oneassist is just not up to the standard.

For your ready reference i am once again uploading all the documents that i uploaded on your website. Also, the incident report is also mentioned below:

"On 05th July 2016, in the evening around 07:30 pm, I reached my residence from office and parked my car (Elite i20) at an open parking spot near my residence. The parking spot was close to a wall on the right side (driver side). All along, my phone Apple Iphone 6 16 GB Space Grey was kept in door pocket. In Elite i20 the depth is not much in the car door pocket. So, when I opened my car door it banged slightly with wall on right side and due to the impact the phone fell from car door pocket (Driver side) on the floor below on hard concrete road. There were stones lying on the road and the phone fell on the screen side on the road. As a result the screen (front side) was completely shattered on the top end and a piece of screen also came out. Scratches also came on the back side and dents on side panelsand a small piece of back panel on left bottom side also came out due to the fall as phone fell on screen side first and then turned. Miraculously, the phone is still in working condition but badly damaged."

Details of Damaged Handset:
IMEI No: 355412072090853

Also, attached is proof of documents uploaded on your website. If anybody is reading these mails is concerned about servicing your customers kindly support and look into the matter at the earliest.

Thanks and Regards,
Ashutosh Kumar
Mob No: 9990256941
Address: House No: 1506, Ground Floor,
Sector - 16A, Vasundhara, Ghaziabad (UP),
Pin - 201012