Raised a service complain ref no 4264898581 on dated 14/07/2018, led warrenty not providing
Complain ID : CCN030430 19
Home Appliances
Complaint Date: September 27, 2018
Modified date: October 22, 2018
- State : Chhattisgarh
- City : Dipka
- Address: B26 Shakti Nagar Gevra
Raised a service complain ref no 4264898581 on dated 14/07/2018 for necessary inspection Service engineer from Samsung has attended the complaint on 16th July 2018 .Improper inspection was done by Service Engineer and ignored the actual problem and a false report was generated by stating damaged physically and cancelled the warranty replacement. In spite of several request Samsung engineer has not inspected LED screen and ignored the problem at left lower side corner of the TV which was too hot and swelled.
I requested Samsung for service revisit via service order no -4264846882 and also asked to share the detailed failure report but unfortunately Samsung has ignored my request and revisit was not done and didn’t share the detailed failure report to me .Samsung has cancelled warranty by stating physical damage and proposed 25% discount on repair charge.
I am really surprised since, the failure has happened due to some internal failure of spares and without any proper inspection how come they consider to cancel the warranty.
I requested Samsung for service revisit via service order no -4264846882 and also asked to share the detailed failure report but unfortunately Samsung has ignored my request and revisit was not done and didn’t share the detailed failure report to me .Samsung has cancelled warranty by stating physical damage and proposed 25% discount on repair charge.
I am really surprised since, the failure has happened due to some internal failure of spares and without any proper inspection how come they consider to cancel the warranty.
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