Damaged Furniture delivered against Full payment & unfair resolution

Dear Sir/ Madam,

We need intevention of a consumer redressal agency / regulating body to keep a check on the MAL PRACTICES of Royaloak furniture (www.royaloakindia.com) [mail trail attached + customer care in copy of this mail] having thier register head office at :

No.15/1, Outer Ring Road,,

Opp ASR Convention Hall, Dodda Banasawadi, Bengaluru,

Karnataka 560043

INDIA

Tel:91 80 42734500

Bought a wardrobe by making a 100% down payment.invoice number 161720318 .They delivered the unassembled product in 2 days. Thier assembly guys came on day 3 and while they were assembling, i noticed one of the planks were damaged ( picture attached).I informed them immediately, took the picture and informed thier customer care to replace it since its a damaged piece of furniture which is to be sold as factory seconds.Customer care reverted saying they can ONLY do a repair under warranty. Multiple phone calls, emails asking a simple question that WHY should a customer accept a seconds, damaged furniture for the full price paid in advance for a new???

Was answered by brainless, shameless, uneducated agents ARROGNATLY saying we WILL only do a service...as if they are doing a favour to me by repairing a damaged peice of furniture they have delivered.



I agreed to let thier "technician" to come and explain how is he going to fix the damage.The so called senior hero Mr. SHARMA (contact number +917996839097) comes and starts chiselling the furniture instead of explaining how he is going to fix..On being asked to explain the procedure first, he agreed that the damage can not be patched completely and new like finish can not be achieved.However he insists that I should accept it since all Royaloak customers are made to accept even bigger damages and this one is nothing in comparision.

FINALLY this yet another loose character employee of Royaloak agrees to arrange the replacement if I personally bribe him with a PERSONAL weekend work of polishing other exisitng peices of furnitures for another few thousand rupees to be paid to him directly.The gentleman takes a U-turn on the replacement on being told that I can not accomdate his personal work this weekend since we are busy.

I feel absolutely CHEATED, harrased by these low level employees of Royal oak.Nor have they been letting any responsible official come into picture who can possibly understand what is customer care, customer satisfaction and most importantly thier responsibility to deliver quality against the money they have recieved.

I need intervention of a customer redressal body to fight my rights as a consumer...please advice / intevene.