Very poor service with bad policies by LG service center
Complain ID : CCN021268 30
Consumer Court
Complaint Date: July 22, 2016
Modified date: July 22, 2016
- State : Delhi
- City : South Delhi
- Address: 507/72 5th Floor Lakshi Bhawan Opp BSES Nehru Place New Delhi
Dear Sir,
This is to inform that 4 years back I had purchased a LG 32” 3D LCD. It worked well initially but even before 1 month, there was a problem in display and the service center told us that the panel has a problem and needs a replacement. We did not get repair cost of LCD and service engineer told us that part supply end in company. The job number is RNA-160229080401. The model is 32LW4500T.
Now, we have been informed that the panel again has got a problem and needs to be changed but part is supply end.
Now I am unable to understand that what is LG up to. We are being asked to take back depreciated amount of my LCD. This to us as a consumer and loyal customer of LG is absurd. If within under 4 years, the Panel gets the problem even it is a manufacturing defect of the piece itself.
It shall be LG responsibility to either get the same repaired at part cost or provide us with a new unit in repair cost.
Look ahead to hear on the suitable action.
This is to inform that 4 years back I had purchased a LG 32” 3D LCD. It worked well initially but even before 1 month, there was a problem in display and the service center told us that the panel has a problem and needs a replacement. We did not get repair cost of LCD and service engineer told us that part supply end in company. The job number is RNA-160229080401. The model is 32LW4500T.
Now, we have been informed that the panel again has got a problem and needs to be changed but part is supply end.
Now I am unable to understand that what is LG up to. We are being asked to take back depreciated amount of my LCD. This to us as a consumer and loyal customer of LG is absurd. If within under 4 years, the Panel gets the problem even it is a manufacturing defect of the piece itself.
It shall be LG responsibility to either get the same repaired at part cost or provide us with a new unit in repair cost.
Look ahead to hear on the suitable action.
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