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Samsung Refrigerator Door Replacement, Issue remains unresolved Since April Onwards

Complain ID : CCN022116   24  

Consumer Complaint Complaint Date: August 25, 2016
Modified date: August 27, 2016
My Issue remains unresolved Since April Onwards. The Ref / Complaint No

1 4212365232
2.8475087416
3.4216034213 - Rameshwar (Customer Care)
4.1130697277 - Rhea (Customer Care)
5.4216034213 - Vrushali (Customer Care)

In spite of assurance from Samsung Representative Mr. Muneesh Kumar that my Regregerator Door will be replaced free of cost No person has visited my home. One Mr. Lovekesh from Samsung - Gurgaon office got in touch with me and said that the company will bear 50% cost and rest I have to bear. Why should I bear for no fault of Mine. the issue is with the Lock of the door handle. Unfortunately the other side of the lock is inside the door as a result the entire door needs to be replaced. Its a product default as per Service engineer of Samsung. Also the Service Engineer had tampered the door handle (Pic Attached)

Kindly treat the matter on urgent basis & help me in getting my Refrigerator front panel along with the door replaced FREE OF COST as I am tired of writing to them & after giving assurance that my refrigerator door will be replaced free of cost I come to know that I have to pay 50% of the charge. I also have a recording of the call in which I had got a confirmation that I do not have to pay any amount & the door will be replaced free of cost. Please help me in getting my issue resolved

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