\
Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

application of HP denied to replace part even though laptop is covered in Warranty

Complain ID : CCN021918   18  

Consumer Complaint Complaint Date: August 18, 2016
Modified date: November 11, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: D-102, Sai Sadan, Mhada Colony, Malvani, Malad West, Mumbai-400095
I bought a HP laptop on 18/08/2014 from Ezone with basic warranty of 1yr & additional 2yrs care pack warranty for which i paid extra 2500rs. on 23rd July 2016 2 out of 3 USB ports of my Laptops stopped working together while in use. I logged a complaint with Hp (Case ID # 4775540336) for this. HP sent a technician to check the same & after checking Technician refused to replace part stating this is physical damage & would not be covered in warranty. I argued with HP technician that laptop did not suffer any physical damage by us rather both USB ports were in plugged in status when they stopped working together. I tried to escalate this matter with HP via various channels however HP is not ready to pay any heed to my complaints & rather has gone ahead & closed the case without providing any resolution or confirmation. I want HP to be fined for providing delayed service & not fulfilling their warranty claims.
Case ID # 4775540336

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.