Fraud by snapdeal, ordered web cam logitech c920
Complain ID : CCN021800 25 Complaint's Reply
Consumer Complaint
Complaint Date: August 12, 2016
Modified date: August 12, 2016
- State : Uttar Pradesh
- City : Varanasi
- Address: Shivendra Pandey 121,mohanpuri Colony,nasirpur, Post Susuwahi Varanasi Near Hyderabad Gate Bhu
my name is shivendra
i have ordered web cam logitech c920 worth rupees 7833
from snapdeal on 1st july 2016 Order ID: 14002520402
on 7st july 2016 i received another camera in the box of c920
model c270 worth rupees 1200-1400
i complained snapdealcustomercare sameday 7july 2016 for wrong product
7july 2016 9 pm snapdeal send me mail that seller has send wrong item
snapdeal asked my bank account number to refund my amount
and gave reference number 26159991
and told they will pickup wrong product
on 9 july snapdeal send massage they arranged return pickup by delhivery courier
but from that day i waited next two three days for pickup call
in between that i also asked snapdeal customer care for delhivery courier contact number
after some days they send a massage that refused to return product
again i called snapdeal customer care for return by another or same courier or manual pickup
snapdeal customer care assured me they will arranged return pickup
from that time i called customer care 25-30 times
on 5 august 2016 help@snapdeal.com send me mail that "We need images of your Logitech HD Pro C920 to look into your query"
i send images of their product which is logitech c270
but after that time no responses were given to me
also in customer care they donot pick my calls
now i feel i have been cheated by snapdeal
they wasted my money
they given me mental harassment
also wasted my so much times
i have all call details with snapdeal customer care
with this mail
attached
#.image of camera what snapdeal send me
#.invoice
#.image of camera what i wanted
#.mail image of snap deal "--- that seller has send wrong item"
please take action against such type of fraud
so they return my money
i have ordered web cam logitech c920 worth rupees 7833
from snapdeal on 1st july 2016 Order ID: 14002520402
on 7st july 2016 i received another camera in the box of c920
model c270 worth rupees 1200-1400
i complained snapdealcustomercare sameday 7july 2016 for wrong product
7july 2016 9 pm snapdeal send me mail that seller has send wrong item
snapdeal asked my bank account number to refund my amount
and gave reference number 26159991
and told they will pickup wrong product
on 9 july snapdeal send massage they arranged return pickup by delhivery courier
but from that day i waited next two three days for pickup call
in between that i also asked snapdeal customer care for delhivery courier contact number
after some days they send a massage that refused to return product
again i called snapdeal customer care for return by another or same courier or manual pickup
snapdeal customer care assured me they will arranged return pickup
from that time i called customer care 25-30 times
on 5 august 2016 help@snapdeal.com send me mail that "We need images of your Logitech HD Pro C920 to look into your query"
i send images of their product which is logitech c270
but after that time no responses were given to me
also in customer care they donot pick my calls
now i feel i have been cheated by snapdeal
they wasted my money
they given me mental harassment
also wasted my so much times
i have all call details with snapdeal customer care
with this mail
attached
#.image of camera what snapdeal send me
#.invoice
#.image of camera what i wanted
#.mail image of snap deal "--- that seller has send wrong item"
please take action against such type of fraud
so they return my money
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Complaints
fraud by snapdeal by shivendra pandey:
(4 of 5)
my name is shivendra
i have ordered web cam logitech c920 worth rupees 7833
from snapdeal on 1st july 2016 Order ID: 14002520402
on 7st july 2016 i received another camera in the box of c920
model c270 worth rupees 1200-1400
i complained snapdealcustomercare sameday 7july 2016 for wrong product
7july 2016 9 pm snapdeal send me mail that seller has send wrong item
snapdeal asked my bank account number to refund my amount
and gave reference number 26159991
and told they will pickup wrong product
on 9 july snapdeal send massage they arranged return pickup by delhivery courier
but from that day i waited next two three days for pickup call
in between that i also asked snapdeal customer care for delhivery courier contact number
after some days they send a massage that refused to return product
again i called snapdeal customer care for return by another or same courier or manual pickup
snapdeal customer care assured me they will arranged return pickup
from that time i called customer care 25-30 times
on 5 august 2016 help@snapdeal.com send me mail that "We need images of your Logitech HD Pro C920 to look into your query"
i send images of their product which is logitech c270
but after that time no responses were given to me
also in customer care they donot pick my calls
now i feel i have been cheated by snapdeal
they wasted my money
they given me mental harassment
also wasted my so much times
i have all call details with snapdeal customer care
with this mail
attached
#.image of camera what snapdeal send me
#.invoice
#.image of camera what i wanted
#.mail image of snap deal "--- that seller has send wrong item"
please take action against such type of fraud
so they return my money
by Snapdeal:
(4 of 5)
Dear shivendra,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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