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Online consumer complain aginst Videocon d2h customer for Wrongly Activated Channels

Complain ID : CCN020539   28   Complaint's Reply

Cable DTH TV Complaint Date: June 20, 2016
Modified date: June 20, 2016
  • State :  Karnataka
  • City :  Bangalore
  • Address: 103, Indira Iris Apts., Near Saraipalya Bus Stop, Thanisandra Main Road, Bangalore
Respected Sir,

This is with regards to the Videocon d2h customer id - 148893120. Today evening (20th June, 2016), I called up Videocon d2h customer care and asked the customer care executive (a female lady) to downgrade my base pack to Flexi Pack 99/- per month.

She informed me that along with the Flexi Pack, an add-on pack has to be compulsorily activated. I asked her to activate the "Hindi Entertainment Add-on for 62/- per month". She informed me that she has taken the request and has activated the base pack along with the add-on pack.

Upon switching on the TV set, I could not find channels - Star Plus, Sony, Colors etc activated. What the executive did was, instead of activating the Hindi Entertainment Pack, she activated Hindi Movies + Hindi News.

I again called up the customer care and asked the executive (a female again) to deactivate the "Hindi Movies" & "Hindi News" add-on pack. She, on the other hand, informed that she can't deactivate the packs since there's a lock-in period of 30 days.

At this stage, I asked her to transfer the call to a supervisor and lodged a complaint (No - 402371142) in this regard. However, the supervisor informed me that any action on this complaint can only be taken in the next 8 working days.

Hence, I would request you to kindly take a look into this matter and see to it that the 2 add-on packs "Hindi Movies" & "Hindi News" are deactivated without any additional money deducted from my d2h balance.

Looking forward to a positive response from your end.

Regards,
Md. Zeeshan Fatmi
Ph - 9739888725

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    Videocon D2h by Videocon D2h:

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    Dear Zeeshan,

    We have forwarded your issue to our concerned department and will get it resolved at the earliest.

    Warm Regards,
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    Videocon D2h by Videocon D2h:

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    Dear Zeeshan,

    We would like to inform you that “Flexi Hindi Movies Addon & Flexi Hindi News Addon” have been deactivated from your d2h account with effect date June 21, 2016, Please note that presently you are having “D2H Flexi” Pack along with “Flexi Hindi GEC Addon” add on in your d2h account. Please note that you have been charge Rs. 99/- per month for “D2H Flexi” and Rs. 62/- per month for “Flexi Hindi GEC Addon” subscription.

    Warm Regards,
    Videocon D2H

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