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Complaint for Kent's service person was at my place for servicing my Water purifier

Complain ID : CCN022065   28  

Cab Booking Complaint Date: August 23, 2016
Modified date: August 27, 2016
  • State :  Maharashtra
  • City :  VasaiVasantnagar
  • Address: 1,Parshuram Aptt.,Darganaka,Naigaon Papdi Road,Naigaon (W),, Vasai,Dist-Palghar,Maharashtra
On 16th July Kent's service person was at my place for servicing my Water purifier.
He suggest me to purchase AMC and I purchase AMC from him .It cost me 3950 Rs.
Later on I come to know that actual AMC cost is 2000 Rs.
I discuss this with agency's manager and he agreed to refund me 1950 Rs.
I am doing follow up with him but still I did not receive my refund amount.

I call Kent co, they are saying that agency is not authorised . Now questions here is how will I come to know person coming to my place after service call request to Co customer care is authorised or not.

Can you please help me to resolve this.

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