Wrong itenary that was was promised and published

Complain ID : CCN017253   33   Complaint's Reply

Travel Complaint Complaint Date: April 13, 2016
hi,
I travelled to South Africa for 7 days on tourism and asked makemytrip to give me a specific national park (Kruger National Park) the entire itinerary mentioned it, but when I reached there, I was kept 60km outside the park. The main reason for my travel was to visit this place. My entire visit and money spent was impacted due to this. I paid for 1 day to this park on my own cost. I am asking the cost paid to makemytrip and my flight ticket which was booked seperately
I am indian citizen based out of USA.
Any help on this will be appreciated. I have mentioned my india address

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    MakeMyTripCare

    Wrong Itenary That Was Was Promised And Published by MakeMyTripCare:

    (5 of 5)

    Dear Anonymous

    We were looking into your concern but have found that a few important details are missing.

    Please provide us with the following details:

    - Booking ID or
    - Email address used at the time of booking

    We await your response to get the matter checked at our end.

    Assuring you best of our services.

    Team-MakeMyTrip Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.