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Refund not received

Complain ID : CCN058269   29  

Travel Complaint Complaint Date: June 23, 2022
I had tried to book a flight on 30th April. The flight that I booked was from Hyd to Kolkata for one passenger. The reference id number is REF695151573. Upon booking, the site showed message that it would be confirmed within half an hour. Then within that time, I got a call from customer care executive telling me that flight booking cancelled due to operation reasons and they would refund the amount. I waited for a long time. Then after few week, I called customer care, they said that they have initiated the refund from their end and asked me to wait for 5-10 days. Even after that, I did not receive the refund. Then I contacted them again and again I explained everything and again they said the same thing. This time, I asked for transaction id for the refund transaction. They said just drop an email and I should be getting the information in the email. I again waited, I did not receive the transaction id, then again I followed up with them, upon which I was told that from their end its initiated and I should be getting email soon. And fortunately I got an email but the refund amount was Rs40, which should have been Rs6632. Again, I enquired about it, then they told its divided into two parts and I should be receiving the rest of the amount soon. I kept emailing them and asking them for update but every time they keep saying that the refund has been done from their side, and when I ask for the transaction id they ask me drop and email and wait.
I have only been doing this. I call them, email them, but its futile even after several attempts and follow ups So, I am pretty sure they are running a scam here. They just keep repeating the cycle so that the customer gets tired and leave the money. Hence, I am filing complaints now for the refund.
Complaint Against / To: Travolook

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