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Refund not initiated booked a ticked form chennai to vizayawada but the bus is canceled

Complain ID : CCN024583   44  

Travel Complaint Complaint Date: November 25, 2016
Modified date: November 26, 2016
October 28 i booked a ticked form chennai to vizayawada but the bus is canceled, till now i didnt receive refund. i called customer care many time but no respond.
Ticket num: OPTE118136

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