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Not being travelled with confirmed tickets

Complain ID : CCN058035   31  

Travel Complaint Complaint Date: June 11, 2022
I reached the travel day at time on the departure palce.but a buss staff didn't let me travel with my tickets because, according to him ,he didn't accept online book ticket.
He behaved rudely and put my luggage out of the bus.he also said that you can't do anything of me "lots of cases already charged on me".(I don't know his name but have his photo).
I am stunned that how a great company is defamed by such staff.
When I contacted to customer service they're saying that they will refund me only 50% of the amount of tickets.
Complaint Against / To: RED BUS

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.