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MakeMyTrip.com Complain Extra Amount Asked after Confirmation of Hotel Booking

Complain ID : CCN040158   29  

Travel Complaint Complaint Date: August 5, 2019
Modified date: August 16, 2019
  • State :  Assam
  • City :  Jorhat
  • Address: Hotel Gulmohar Grant, 06, Choladhara Rd, Besides Shemford, Madhubon, Jorhat, Assam,
Dear Team, I have booked my hotel in Jorhat(Assam) through MakeMyTrip bearing booking ID: NH7216727194128 and I have paid the full amount of Rs.12325 in advance but when I have reached in Hotel they asked me for an extra amount for Rs.681/-.However when I have contacted to MakeMyTrip customer care and they told me that this was a mistake done by MakeMyTrip and I have to pay the extra amount and they offer me a compensation gift voucher of Rs.2000/- against that mistake. Moreover neither MakeMyTrip nor the Hotel representative was agree to provide me any invoice for that amount.

Therefore, I request you to kindly file a complain against this issue and provide me a satisfactory resolution.
Complaint Against / To: MakeMyTrip

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