Hotel Denied Checkin customer was not resolved by MMT & Hotel

Dear Sir,

This is to bring to your kind notice that I made a booking of FLIGHT (INDIGO 6E-438 from GOA to Mumbai on Sunday February 21, 2016) + HOTEL (Vivanta by Taj President) through makemytrip.com on February 15, 2016 vide booking ID NP2082254795107.

The cost of the booking for one person was around Rs 13,278. We made a booking for 3 persons (as attached ANNEXURE I) by paying INR 39608/-.

By which I have a clear understanding that we would have 3 Economy flight ticket(s) and 3 Superior Charm City View Queen BED 24.6 sq mt room as per attached ANNEXURE I.

At the time to check-in in to the hotel on February 21, 2016, hotel provides us a room with 3 occupancy wherein the cost I paid was comparatively very high. The instant booking prices for a room as per our booking was only INR 6500 (including breakfast & WIFI).

Hotel denied us to provide 3 separate rooms and was providing us only one room.

I spoke to the representative of Make My Trip (‘MMT’) and Hotel as well.

MMT recognized that the Hotel was supposed to give us 3 rooms, however due to some issue between the Hotel and MMT I was denied to provide 3 rooms and offered only one room with 3 occupancy.

I made call to MMT at the same moment, one of their staff ARCHANA, she stated that it was our misunderstanding and there was only 1 room against the amount charged to us. I clarified that even at I spoke to her, the online portal of MMT showed that, if I make a fresh booking the amount would be similar (i.e. around less than Rs 13500). I spoke at length to SUBHODESH?, while he was much patient and professional, however despite our conversation and lodging the compliant, he failed to send us a written acknowledgment of complaint. I checked the package again at your website and noticed that MMT was wrong in stating that 1 room plus flight options were in the same range of INR 13000 per person, the room in the range of 7500~8250 per person and the air flight even at the last minute was 6500 per person. I paid Rs. 39608, as per attachment. Thus based on my rough calculations, I can safely assume, that Rs 13500X3 person, stands at RS 40,000 approximately. Please check attached screen shots for your reference.

I waited 3 hours of our professional time, had to reschedule are professional meetings, I had to check-in at nearest hotel and spend higher amount of Hotel reservation, besides the loss of faith in make my trip and loss of professional opportunity.

I are still in contact with MMT for refund of our booking amount however, they are unable to resolve the same.

I approached to you Hon’ble office to provide us a relief as our concern being a customer was not resolved by MMT & Hotel. Along with the refund I also intend a prayer for damages of INR 500,000.

All the requisite supporting have been annexed to this application for your kind perusal.