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Goibibo left us sleeping in road for a night

Complain ID : CCN043254   35  

Ticket Booking Complaint Complaint Date: January 1, 2020
We were left to sleep on the road by Goibibo, We had booked a room in Akasha Botique Hotel on Bali, on our arrival at the Hotel we were told that our booking is cancelled as they are fully booked as the same was communicated to Goibibo, We tried to call Goibibo for hours and hours but got no response, After 10hours of continuous trying we spoke to one person named Ashish in Goibibo help line number who gave us a alternative hotel which was far far away from the Hotel booked by us and it was way below our category of hotel booked. we were later provided an option of 10000 as compensation money which is way below our loss. We are still in Bali room less.
Complaint Against / To: Goibibo

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