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Unethical behaviour of a staff at SBSTC ticket counter at Esplanade on 05.07.2019

Complain ID : CCN039483   39  

Ticket Booking Complaint Complaint Date: July 9, 2019
Myself is a 63 years old aged handicapped person having valid identity card issued by Prosthetist & Orthotist , O/o Commissioner (Disabilities), Govt. of West Bengal with 60% disability allowing escort also. Copies of handicapped certificate and ID card are enclosed herewith for your ready reference.

Normally every week end (Saturday)I travel by SBSTC bus services from Esplanade to Midnapore to visit my aged father (about 90 years of age) and my mother (about 85 years of age) who are staying alone at Midnapore.

For an urgent need in last week I was to travel to Midnapore to meet my parents on Friday i.e. 05.07.2019. So I rushed to SBSTC Esplanade bus terminus on 05.07.2019 at 5:30 P.M. to catch the bus leaves at 6:00 P.M for Midnapore. I was in queue and when my term came I approached to the lady at ticket counter for a handicapped ticket to Midnapore, but she didn’t issue me any ticket. From my approach about 20 nos. of tickets were issued but no ticket to me. I requested several times but she didn’t pay any heed to. When booking of total seats were completed she advised me to go by next bus at 6:30 P.M. The reasons behind were not known to me.

I fell into trouble, as for the urgency I had to travel by bus at 6:00 P.M. sitting on the floor. Gradually bus became so crowded I got to stand up. One kind hearted passenger offered me his seat at Bagnan. Many thanks to him.

My earnest request to you to please look into and ensure that no other handicapped person faces this sort of treatment in future from a state govt. employee.

Your sympathetic consideration in this regard will highly be solicited.

Thanking you,
Yours faithfully,


TARUN KUMAR GHOSH
Complaint Against / To: South Bengal State Transport Corporation

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