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Activation canal without written conformation from customer and Not refunding amount in time

Complain ID : CCN032025   30  

Television TV Complaint Complaint Date: May 29, 2018
Modified date: July 8, 2018
  • State :  Maharashtra
  • City :  Pune
  • Address: Ravi Kiran Apt Railway Station Road Talegaon Dabhade Pune
Respected sir
My name is ASHISH S KURULKAR
I AM FROM Talegaon my detail address is RAVI KIRAN APT SIX NO RAO HOUSE STATION ROAD NEAR PARANJPE SCHOOL TAL MAVAL MAHARASHTRA
CITY PUNE A P TALEGAON DABHADE PUNE 410506

My customer ID is DTH cust id 105009810

I activated a-la-carte package which is fully customize but

There is activation from backend team for the cahnal no 215 from 16mar 18 till 24 may 18 for the Rs 107

details is as under

Mar 2018 Rs 23/-

April 2018 Rs 47/-

April 2018 Rs 37/-

I requested to give me refund till the time no conformation no call is being made from there side kindly advice what should be done from my side

details correspondence on mail is sending for your ready reference



To

Albert Lobo

1st floor, 893/6, lohia gain building above saraswati bank, goodluck chaok, bhandarkar raod, deccen gymkhana, Pune, 411004
Phone No. : 7304712938/8298872238

Email : nodalofficer.mh@dishd2h.com





Kindly Attention Mr Lobo




This has reference to my below mentioned mail regarding subject matter , there is no mail reply regarding this and no call back regarding refund you are requested to look in to the matter mail me the status of refund generally compliant is being closed from your side not from customer side







Ashish Kurulkar
9689660295










----- Forwarded Message -----
From: Ashish K
To: "customercare@d2h.com"
Sent: Monday, May 28, 2018 12:58 PM
Subject: Refund Rs 107 for unauthrized activation without permisstion cahanal No 215 from 16 mar 18 till 24 may 18










This has reference to my below mentioned mail and verbal communication and COMPLAINT no 591733903




My DTH cust id is 105009810

There is activation from backend team for the cahnal no 215 from 16mar 18 till 24 may 18 for the Rs 107

details is as under

Mar 2018 Rs 23/-

April 2018 Rs 47/-

April 2018 Rs 37/-




My account is disconnected I want to active / recharge it but before recharge you are requested to Refund my account amount which is dedicated without my request and in future do not active any channel without my mail request




an early action is requested



Ashish Kurulkar

9689660295










----- Forwarded Message -----
From: Ashish K
To: "customercare@d2h.com"
Sent: Monday, May 28, 2018 10:23 AM
Subject: stemnt of account from last reacharege










Please send me stamen my details of deductions in details please since last 8 months 1 august 2017 till 28-05-18




my customer id is DTH cust id 105009810










Ashish Kurulkar




9689660295
Complaint Against / To: www.videocond2h.com

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