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Unlawful money deduction and refusal to refund.

Complain ID : CCN053912   26  

Taxi Complaint Complaint Date: July 30, 2021
  • State :  Delhi
  • City :  South Delhi
  • Address: 1043-J Ward No.8, Mehrauli, 3rd Floor
I booked an ola cab and paid via the app, the app had some glitch and did not take my payment but the money was deducted and also credit to ola's axsis account. I have the screen shot to prove that. Since my online payment did not get updated I had to pay in cash again to the driver. I wrote and email to the ola support immediately as their call support was available because when I called my call dropped without connecting. So I wrote an email. But now I am being told that they can not refund my money as the complaint was not made in real time. But the fact is that I wrote an email within 2 minutes of making the payment.
Complaint Against / To: Ola cab service

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