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Ola is not refunding additional amount charged to me

Complain ID : CCN056662   80  

Taxi Complaint Complaint Date: February 10, 2022
  • State :  Maharashtra
  • City :  Pune
  • Address: F102, Emerald Phase 3, Shankar Kalat Nagar, Wakad
I Travelled from Mumbai to Pune on 1/22 & was charged double due to technical issue as bill amount was incorrect. Filed a complaint on 23 Jan 2022, complaint no 303373955, where we were told i will get the refund of ₹1697/- in 8 -10 working days. I have already provided bank account details which ola had requested. On same complaint I got updates on 30 Jan that they had forwarded NEFT Bank transfer details to relevant team and they closed that complaint. As of now I haven't received refund into my bank account. I tried raising multiple complaints with ola but didn't receive any updates.
CRN for trip is 5955749822.
Complaint Against / To: Ola cabs

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