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Snapdeal Online Shopping - After product return no refund

Complain ID : CCN025059   27   Complaint's Reply

Tata Docomo Complaint Complaint Date: December 21, 2016
Hi Team,

I had order Bluetooth headset on 16th Oct 2016 (i.e. Sony SBH50) from snapdeal. At the time of delivery date 22nd Oct 2016 i received wrong product i.e. SHB 80 so i called snapdeal informing them that i received wrong product so they initiated reverse pickup for the product on 16th nov; courier boy collected headset from me and gave me the pickup receipt.
On 18th Nov snapdeal received their product then asked me to share bank details for refund post detail sharing i waited for almost week but no response then i contacted snapdeal customer care but they daily used to give me commitments like “money will credited in next 24 hours” but till date i did not receive my money back.
i called almost 20+ times and now they are denying to refund.

I have attached all snaps / mails for your reference.

Please let me know any more details required from my side.

Regards,
Dinesh Bachhav
09860601474
Complaint Against / To: Snapdeal

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    Dear Dinesh Bachhav,

    We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

    Regards,
    Team Snapdeal

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.