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Raised an complain to Idea Cellular customer care & grievance wrong billing

Complain ID : CCN026508   44   Complaint's Reply

Submit Complaint Complaint Date: March 11, 2017
Modified date: March 20, 2017
  • State :  Maharashtra
  • City :  Pune
  • Address: Flat No A2/13, Sterling Hills, Warje, Pune 411052
I had raised an complain to idea customer care & grievance regarding my billing dispute of data plan called BOOSTER PACK & the registration no for the same is DOTEL/E/2016/27491 & DOTEL/E/2016/28455 on 28/07/2016 & 03/08/2016 but the case was closed stating that the charges are correct.
When i called idea customer care no for activation i was being told that if i activate BOOSTER PLAN then i will charged 100% of the plan charges if i used the data service in 1 day or 30 days. I WILL NOT BE CHARGED ON THE PRO DATA. I had also provided the call recording as said by their executive but they didn't consider that. Now if because of their customer care executive wrong commitment why should i bear the charges. & when i was using the data service i was receiving SMS stating that balance of the 3G data & used 3G data. I had activated 3G 450 BOOSTER PACK . and after fews day i had migrated my postpaid to prepaid because of my privacy was breached from some one in idea . my family & all the other no which was on the billing record use to get call from some unknown no at mid night & was being told by the caller that my idea postpaid bill details is with them so he will disturb every one in that bill which he has. so next day i decided to cancel my post paid to prepaid but before that i was being told by their store executive that i need to pay 100% of the dues before migrating from post paid to prepaid. so i paid all the dues & the no was migrated . suddenly on 27/07/2016 i receive a bill stating that i need to pay more 3155/- due to idea for my data usage . when i check my data usage was totally wrongly billed as told by their call center executive, whose record i am having. I request please look into this take necessary action against such company.
Now idea had put a case against me for not paying bill in lok adalat.
please look in to this and do needfully.
my mob no is 9922956488.
email id rajeevvijayarajan@yahoo.com
Complaint Against / To: Idea Cellular

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    Rajeev Vijayarajan

    Jago Grahak Jago Complaint ID : JGJN026508 by Rajeev Vijayarajan:

    (5 of 5)

    Dear Sir

    Kinldy deletes the complain id JGJN026508 for my idea mobile no 9922956488 from your system as it was being solved.
    Because of this matter on the website i am getting wrong and distrub calls every time so pls delete this matter/complain from your system

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.