Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Non-replacement of wrong products & Negligence

Complain ID : CCN015923   39   Complaint's Reply

Shopping Complaint Complaint Date: February 5, 2016
" I have ordered switches and their respective plates( of GM company) online through www.myhomesol.com
on 15/12/2015 ( order id 101505081). When I received my order, some of the products were missing and two mismatch of colour of switches. I enquired about it from homesol.com
, they replied they have refunded my money of products not sent.
I asked them when these products form a set ( switches can't be used without their plates), how can you do this that too without even informing me.

On further cross talks, they agreed to send me missing plates ( on payment by me through order id 101505451) & proper colour switches(two switches were of different colour).
Now they sent only plates and there is no reply by them on switches.
Since these switches & plates form a set.
Just because of two wrong switches ,I am unable to use whole product. It's became waste for me.
I paid second time( for plates order id 101505451) on their promise in email conversation in hope to get everything solved.
But this added further loss of money to me as they haven't sent switches(as per their email).

Kindly help me with this.

Thank you.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Utsav Prajapati

    Online shopping fraud by Utsav Prajapati:

    (5 of 5)

    I ordered feom hanger.in website... And they have no return policy. .. . I got product which is very poor in quality and bot exactly same as shown in pictures... I talked to them but ther kept denying... What to do... Pls help

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.