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i ordered a cctv camera to snapdeal and i got a piece of stone inside the parcel box.

Complain ID : CCN024697   81   Complaint's Reply

Shopping Complaint Complaint Date: December 1, 2016
  • State :  Assam
  • City :  Silchar
  • Address: Vill- Bhairabnagar, PO- Krishnapur, Pin-788025
hi, i am Ahmed hussain kazi, i ordered a cctv camera of magnum elite 24 ir night vision via snapdeal on27 oct 2016 and on 9 nov 2016 i picked up parcel from a courier agency, after i opened the parcel box i got a piece of stone instead of what i ordered and soon i complaint to the snapdeal customer care with details but there is no response still now, i am sending a image with this letter, please do something with good results for me.Either i need cctv camer or refund of my money which is 2145/- rupees, i shall wait for your favourable reply.

with thanks.

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    Snapdeal

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    Dear Ahmed hussain kazi,

    We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.