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Delivered faulty product and not replying/resolving it.

Complain ID : CCN017919   34   Complaint's Reply

Shopping Complaint Complaint Date: May 2, 2016
  • State :  Chhattisgarh
  • City :  Durg
  • Address: 3 Kunwar Sadan Risali Sector Bhilai
I have bought a MI power bank from book my offer.com on 28 march. Order id 080467717097676 and selected COD of amount Rs 748 for the same. It got delivered after one week to me. I have paid the amount. And when i had opened it and tried to charge it. I have charged it for 2-3 hours and when used it for charging my phone. Then it didnt work. And i have tried with many other phones of my friends. When i tried to contact the customer care no +91-8010001133. It guides to the option connecting to customer representative and then the call disconnects charging certain amount from my balance. I had tried it many times but it never connects. Then i had e-mail them for the same cc@bookmyoffer.com. which says in reply your querry has been registered our representative will try to resolve it. But then neither email nor any call came from them. I want either they provide me working product or refund my money.

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    prasad wakchoure

    faulty product by prasad wakchoure:

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    have bought a MI power bank from book my offer.com on 28 march. Oder id 080467763986466 and selected COD of amount Rs 749 for the same. It got delivered after one week to me. I have paid the amount. And when i had opened it and tried to charge it. I have charged it for 10-12 hours and when used it for charging my phone. Then it didnt work. And i have tried with many other phones of my friends. When i tried to contact the customer care no +91-8010001133. It guides to the option connecting to customer representative and then the call disconnects charging certain amount from my balance. I had tried it many times but it never connects. Then i had e-mail them for the same cc@bookmyoffer.com.But neither email nor any call came from them. I want either they provide me working product or refund my money.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.