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Defective product and no refund

Complain ID : CCN017384   40   Complaint's Reply

Shopping Complaint Complaint Date: April 16, 2016
  • State :  Delhi
  • City :  South Delhi
  • Address: B 200, First Floor, Gautam Nagar
I bought the product (mobile phone) from ebay and the phone which i received is defective. I informed the company and they asked me to apply for claim so that i can get my money back. I did that on 19th of march. It had been almost a month but they are not doing the necessary work. No one is giving ay resolution. I had been calling the customer care every now and then. They keep on telling that they will give a call back but nothing is happening.
Please take a stern action against these guys. This is a case of online cheating.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.