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complaining about failure to order delivery

Complain ID : CCN015945   62   Complaint's Reply

Shopping Complaint Complaint Date: February 9, 2016
Had ordered a cake to be delivered to my husband for his birthday.
It was a pre-paid order with order Id- 145041430. The order was a mid-night delivery order for which they had charged 150INR extra.
Firstly after placing the order i did not receive any confirmation email.I called up the customer care executive but it was of no help. After almost 7hours of placing the order received a sms with the order ID. At mid-night I waited for cake to arrive but it didn't. Just to check the status of delivery I called up the customer care. Then to my surprise the customer care executive told me as the cake is all smashed it cannot be delivered. I wanted to escalate this matter to higher executive but no one was ready talk. Since its a pre-paid order I fear refund.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.