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UTS Mobile phone is not working

Complain ID : CCN031270   34   Complaint's Reply

Railway Complaint Complaint Date: March 28, 2018
Modified date: April 13, 2018
Due to an issue, my mobile phone is not working and in my new mobile phone I am unable to fetch UTS Ticket details. So I Logged into the UTS Website and when I click on Handset Change Request, it says "Cannot process this request for IMEI and need to wait for a day since tickets are already loaded in the old mobile".

Who has created this app? Is this way of evaluating an app for public usage purpose. Or it should be mentioned in the GUIDELINES. Update this feature with OTP to change mobile phone immediately.

Also, Railway TTR must have a device to recognize the LIVE TICKETS through mobile phone number. Because, if my mobile goes off due to power drain. Then, I should tell my mobile number to TTR to check the status of the ticket through device. But this facility is not available. This is Digital India, Digitally Digitalization system.
Complaint Against / To: UTS Mobile Ticketing

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    Priti

    Amount not credited by UTS APP by Priti:

    (5 of 5)

    The amount has not been credited to my Rwallet of UTS app.

    Also, the amount has not been refunded to my Account.

    It has crossed 48 hrs. Why there is so much delay?

    Its an online transaction which happens within few minutes. Could not understand the reason for 15 days taken to refund the amount to my account.

    People use the app for there convenience so that they should not wait in line being in hurry. The purpose is not solved for me using this app. As I had to buy a ticket and now have to do continuous follow up for having the amount refunded in my account.

    Has UTS given me a convenience of using it for what it is meant for?

    For 205 Rs. shall i keep following up for 20+ days?

    Need refund on an immediate basis as its an online transaction it happens within minutes.

    Neither the amount is in Rwallet and neither in my A/C balance? Then where it is?

    Who is using it?

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