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UTS app Complaint Amount diducted but ticket not booked

Complain ID : CCN041672   47  

Railway Complaint Complaint Date: September 22, 2019
Modified date: October 6, 2019
Dear sir,

I had booked ticket through UTS app and my got diducted but ticket not booked.I spoke to 138 they said 139 and they said IRCTC enquire and they said they don't deal with unreserved ticketing. I am unable to find the corcern person to talk with. I ahd all the transaction details
Transaction deatils
809210184159703
809210184160547.
Please help to get back my amount back
Complaint Against / To: UTS app

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