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R-WALLET amount was not credited but showing successful transaction from my account

Complain ID : CCN034760   63  

Railway Complaint Complaint Date: October 11, 2018
Modified date: October 24, 2018
R-WALLET amount was not credited but showing successful transaction from my account
Dear Sir/Madam,
I have made a transaction using BHIM UPI of paytm payment gateway to recharge R Wallet on 08-10-2018, the amount has been debited from the linked bank account but R Wallet has not been recharged. Still the amount has not been credited neither to my bank account nor to the R Wallet. Also tried to call on customer care number but numbers are invalid say customer care. Please find attached screen shots for reference
Please look into it and do needful for same.

Mobile number registered on UTS: 9431523052
Payment To: sbi upi

Transaction date: 08 October 2018, 02:42:45 pm
Amount: Rs. 100 INR
Complaint Against / To: Uts on mobile

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