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Regarding refund of an order, I have ordered shoes from paytm mall

Complain ID : CCN035892   50  

Online Order Complaint Complaint Date: December 7, 2018
Modified date: January 4, 2019
I have ordered shoes from paytm mall on 13 Oct 18.
Item was not recieved of wrong size i requested for refund.
Item has been picked up on 30th october by courier service and the status for the order is showing refund in process till now. It's been more than 1 month.
The costumer care was saying in starting that refund will take 14 working days I waited for 14 days after 15 days I again asked they said 5 to 6 working days then they said 3 to 5 working days
On 5 dec I again asked they said refund will take 48 hrs now that time also passed.
What to do ?
Please help me in the above subject matter
And the company should compensate for my mental harassment ..
Complaint Against / To: PAYTM MALL

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