Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Xiaomi India MOBILE HANDSET NOT RECEIVED AFTER REPAIR UNDER PAID WARRANTY

Complain ID : CCN026999   38   Complaint's Reply

Mobile Complaint Complaint Date: April 18, 2017
Modified date: April 18, 2017
  • State :  Punjab
  • City :  Mohali
  • Address: House No. 14, Highland Co-Operative Housing Board Society, Baltana, Mohali - 140604. Punjab
Sir,
I purchased the Xiaomi Redme Note3 with their 1 year paid insurance "Mi Protect" under Invoice No "1480307373784524507" on 28 Nov, 2016.
Unfortunately the handset screen got damaged on 22 jan, 2017. I lodge a complaint for claim and paid (340rs-not disclosed earlier by Mobile company).

After chasing and sending lots of mail Mi protect courrier man(Insurance agency by Xiaomi)brought my mobile handset. The mobile body had dent so I didnt accepted the device and asked him to rectify the same.

After this incident I called MiProtect Customer Care a nos. of times on "8080333333" the service request no. 1758432. They asked that mobile is delivered as per their records. When I asked them to furnish the record, they checked at their respective centre and knew that handset dispatched but returned and is again sent for repair. but till now they have not updated the status in their records.

Also I raised the matter with Xiaomi India Customer care through Emails. but they are also not replying. The case No under Xiaomi India is " 170310-009505" email sent to

service.in@xiaomi.com
xiaomi_service@mailsy.custhelp.com
happytossist@oneassist.in

I feel totaly helpless & cheated by Xiaomi India. when I asked them that atlast I would have to go to consumer court or Lodge an FIR but they have not any reaction on mails.
Every time I call them, they ask that I will receive the call from seniors in 48 hours but all statement are fictitious.
I urge consumer court to take strict actions against them.

Contact No of My Brother for which Mobile purchased - 9316096000 Gautam Jaura
Self Sumit Jaura 9172343398
Complaint Against / To: Xiaomi India (TVS Electronics Limited) ; OneAssist Consumer Solutions Private Limited

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    OneAssist

    XIAOMI INDIA MOBILE HANDSET NOT RECEIVED AFTER REPAIR UNDER PAID WARRANTY by OneAssist:

    (5 of 5)

    Dear Mr Jaura,

    Greetings from OneAssist..!

    We are very sorry to hear about your experience and regret the inconvenience caused to you.

    We have forwarded your details to our team and they shall update you with the current development on your case.

    We appreciate your patience in the interim.

    Regards

    Deepali

    Team OneAssist

    OneAssist

    XIAOMI INDIA MOBILE HANDSET NOT RECEIVED AFTER REPAIR UNDER PAID WARRANTY by OneAssist:

    (5 of 5)

    Dear Mr Jaura,

    Greetings from OneAssist..!

    Our team had called you and have asked to give us 48 working hours to investigate your case and get back to you.

    We appreciate your patience in the interim.

    Regards

    Deepali

    Team OneAssist

    sumit

    No responce from Xiaomi India (TVS Electronics Limited) ; OneAssist Consumer Solutions Private Limited by sumit:

    (5 of 5)

    Dear Sir,
    In action of the post, I got call from Insurance company on 19 April. they assured to get back in 48 hours i.e. 2 days. But still after 07 days neither I got any call from there nor any action from there end is visible.

    Also I paid the money to Xiaomi India (TVS Electronics Limited). I dont know why they are not indulgin in this matter.

    It is the worst service ever seen.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.