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XIAOMI assured me Mobile Replacement vide Order No. 2161208637014072 but not delivering mobile

Complain ID : CCN025695   36   Complaint's Reply

Mobile Complaint Complaint Date: January 23, 2017
  • State :  Punjab
  • City :  Jalandhar
  • Address: 260 New Deol Nagar, Jalandhar-144003
Against my Complaint No. DOCAF/E/2016/01731 (24/11/2016) at http://pgportal.gov.in , XIAOMI has assured me Mobile Replacement vide Order No. 2161208637014072 but not delivering mobile. I also called to the Customer helpline 1800 103 6286 of XIAOMI (TVS Electronics Limited), they also assured me to deliver the mobile vide above said Order no. 2161208637014072. But I did not get any reply from the Mobile Company even after the month.

Please look into the matter.

Thanks
Gulshan Kumar
8728900266
Complaint Against / To: XIAOMI (TVS Electronics Limited)

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    Gulshan Kumar

    My Complaint No. 170131-006643 on Mi India Customer Care helpline No. 1800 103 6286 by Gulshan Kumar:

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    My Complaint No. 170131-006643 on Mi India Customer Care helpline No. 1800 103 6286

    I am very unpleased to say that against my Complaint No. DOCAF/E/2016/01731 (24/11/2016) at http://pgportal.gov.in , Mi India Customer Care (XIAOMI) assured me to replace the Mobile vide Replacement Order No. 2161208637014072.

    I also called to the Mi India Customer Care helpline No. 1800 103 6286 on 13/01/2017 (Complaint No. 170131-006643), they also assured me to deliver the mobile vide above said Order.

    Now more than two months have been passed, but still no mobile has been delivered to me against the above said replacement order.

    Again on 31/01/2017, I called to Mi India Customer Care helpline No. 1800 103 6286 and Mr. Yogendra again assured me to forward this complaint and the mobile will be delivered to me soon. But till now it is of no use.

    Please look into the matter and send me the replacement as soon as possible.


    Gulshan Kumar
    260-New Deol Nagar, Jalandhar-144003, Punjab, India
    Contact: +91-87289-00266, 98720-37575

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