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Within warranty period battery not avilable, purchased INTEX AQUA VIEW from Virati Communication

Complain ID : CCN028129   32   Complaint's Reply

Mobile Complaint Complaint Date: August 2, 2017
Modified date: August 2, 2017
  • State :  Maharashtra
  • City :  Nashik
  • Address: 31,"Yashnil" Dafodil Hsc. Soc. Indira Ngr Opp. Gurugobind College
I had purchased INTEX AQUA VIEW mobile in 8/2016 from Virati Communication ,Indira Ngr, Nashik 9 (As it was made in INDIA).
From May 2017 I am facing problems with battery. After searching at many places finally I placed an order on 21/6/2017 at INTEX service center Nashik and paid Rs. 400 /- as an advance. They assured me that the battery will be available in 8-10 days. But even today the battery is not available with them. Every time they are giving me false commitment . In this month the warranty of my mobile unit will end in such case what shall I do? Technically the unit should be replaced with in warranty. Please guide me in this matter. I want finish this matter before warranty ends.

job sheet details:706214398017T001
Complaint Against / To: Intex Technologies(India) ltd,Samarh Telecome Nashik

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    Intex Technologies

    Intex Technologies by Intex Technologies:

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    Hi,
    We apologize for the inconvenience. We’re checking this with the service team and the needful will be done for you at the earliest. Kindly allow us 24-48 hours and we'll get back to you. Please wait.

    Regards | Team Intex

    Intex Technologies

    Intex Technologies by Intex Technologies:

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    We're arranging the battery for you and the same will be made available to you within the next 5-7 working days.
    Please wait and we will get in touch with you accordingly.

    Regards | Team Intex

    Intex Technologies

    Intex Technologies by Intex Technologies:

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    Kindly visit the service centre and collect the battery.
    Do reach out to us if you need any further assistance.

    Regards | Team Intex

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