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No refund or replacement of phone even after 8 months of returning defective phone

Complain ID : CCN054136   26  

Mobile Complaint Complaint Date: August 12, 2021
On 26th December 2020, I purchased a new Samsung M01 phone from your Samsung Smart Zone center at G-1/2 KP Infinity Complex, Opp Inox Cinema, Vadodara 390007 vide their invoice numberIM18/3430 dated 26th December 2020. Being in a hurry, I did not check the phone at that time and took delivery. Next day morning ie. 27th December 2020 at around 11.30 am or so I returned the phone back to the Smart Zone center as it was not working, particularly the touchscreen was not working and was not accepting any command. The same was tried by the people manning the center and I was informed that they will have it checked up and if required give me a replacement.

It has been now eight months and I have since neither received a replacement or a refund.
Complaint Against / To: Samsung

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