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Mobile manufacturing defect (By default), bought REDMI NOTE 4 (4+64GB) XIOMI from SACHIN NEXGEN

Complain ID : CCN033761   36  

Mobile Complaint Complaint Date: September 10, 2018
Modified date: September 18, 2018
i Arvinder singh sarana bought REDMI NOTE 4 (4+64GB) XIOMI from SACHIN NEXGEN,330A Ground Floor Model Town Extension Ludhiana Punjab(M No: 9876911106)Which cots INR 13800/-on 20-09-2017. I am facing manufacturing problem with Voice software. Headphone option appears on screen all the time & i am not able to listen & hear calls or texts without headphone on.When i approached the shopkeeper (SACHIN NEXGEN)he advised me to go to Service center. after that when i went to REDMI service center (QDIGI SERVICES LIMITED,Shop No. 19,Gole Market, Model Town, Ludhiana-0161 4649101) they have kept the phone for 48hrs. and returned me by saying that the phone has liquid for which i have to pay INR 5500/-to resolve the issue.Here i state that my phone is within guarantee/warranty period. after that i talk to REDMI company on 04/09/2018 over helpline number they issued me a Complaint Number WOIN201809400486. Company hasn't given me any satisfied reply. I was been assured at the time of purchasing that if i come across any manufacturing defect within guarantee/warranty period that will be solved free of cost. I request you to take an action under Consumer protection act 1986 against shopkeeper & service center to harass me unnecessarily. i am attaching herewith the Original copy of mobile bill and complaint service order details copy.i request you to resolve my issue as soon as possible. Hope to hear from you soon

Regards.
Mr Arvinder singh sarana
401-i block
BRS nagar Near Lodhi Club
Ludhiana Punjab 141012
9814824050
Complaint Against / To: consumer court

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