Mi4i Mobile Phone in the Service Centre since 50 days
Complain ID : CCN020894 45
Mobile Complaint
Complaint Date: July 5, 2016
Respected Sir,
My name is Vivek Shah. I live at 9, Sumedha society, bhairavnath road, maninagar, ahmedabad-380008.
I have purchased XIOAMI Mi4i Mobile phone from Online Flipkart Website on 28/10/2015 with IMEI no. : 867634021608961. My phone had a charging problem and touch screen problem on 18/05/2016 and i have submitted the phone on 19/05/2016 to the Xiaomi Exclusive Service Center in Vadodara at Trident Complex. They created the jobsheet with no. : JS16051901025 (attaching soft copy with it) mentioning expected date of return as 03/06/2016. I visited the service centre to get my phone back, but it was not returned asking me to take back phone after 2 weeks as spare parts are not available. i visited again after 2 weeks, but still the phone was not repaired. They told me to talk to customer care on 1800 103 6286. I am constantly following them up from the last 7 days since 28/06/2016. They made me the false promises to be called up by the after sales team in the next 24 hours for the update. But no call for the update till date is received. In the process, I talked to Abdullah, Mayank,Dharam, Ramakrishan, Harsh (as they told-they all are senior supervisor). They deny to talk with the manager and no one is taking action. Neither call has been transferred to After Sales department. No provision for spare phone is available as told by them and neither for replacement. I am a middle class person cannot afford the another phone. My phone is there in the Service Centre from above 50 days.Please help in the case. Attaching Bill Copy and Jobsheet Copy for reference.
Yours Sincerly,
Vivek Shah
My name is Vivek Shah. I live at 9, Sumedha society, bhairavnath road, maninagar, ahmedabad-380008.
I have purchased XIOAMI Mi4i Mobile phone from Online Flipkart Website on 28/10/2015 with IMEI no. : 867634021608961. My phone had a charging problem and touch screen problem on 18/05/2016 and i have submitted the phone on 19/05/2016 to the Xiaomi Exclusive Service Center in Vadodara at Trident Complex. They created the jobsheet with no. : JS16051901025 (attaching soft copy with it) mentioning expected date of return as 03/06/2016. I visited the service centre to get my phone back, but it was not returned asking me to take back phone after 2 weeks as spare parts are not available. i visited again after 2 weeks, but still the phone was not repaired. They told me to talk to customer care on 1800 103 6286. I am constantly following them up from the last 7 days since 28/06/2016. They made me the false promises to be called up by the after sales team in the next 24 hours for the update. But no call for the update till date is received. In the process, I talked to Abdullah, Mayank,Dharam, Ramakrishan, Harsh (as they told-they all are senior supervisor). They deny to talk with the manager and no one is taking action. Neither call has been transferred to After Sales department. No provision for spare phone is available as told by them and neither for replacement. I am a middle class person cannot afford the another phone. My phone is there in the Service Centre from above 50 days.Please help in the case. Attaching Bill Copy and Jobsheet Copy for reference.
Yours Sincerly,
Vivek Shah
Related complaints
-
Complain against MI mobile repair last 2 monthsali nawaz attarwala / Mobile Complaint July 2, 2016 / Vadodara / GujaratMene mobile service me diya he last 2 months mi mobile -
Complain against Airtel Relationships center for Invalid SimVedant Rawat / Mobile Complaint July 1, 2016 / Ahmedabad / GujaratI bought the sim card with the number 7490010029 on 29th June 2016. When i used it to purchase something online, it shows invalid sim. Also, on social...
-
YUPHORIA PHONE GOT SOUND PROBLEMDIXITKUMAR LAD / Mobile Complaint June 17, 2016 / Surat / GujaratHello, I had bought YUPHORA 5010A Before 6 Months and not in 2-3 months i got sound problem.I can not hear Ringtone in the phone nor And Songs i can l...
-
Reliance Migration CDMA to GSMamit agrawal / Mobile Complaint June 1, 2016 / Ahmedabad / GujaratFRIDAY [11:25 AM, 5/27/2016] +91 93778 53100: So buyers are not confirming 11:25 AM [11:25 AM, 5/27/2016] Sri Divyeshji: S...
-
Consumer Customer Care Lenovo A6000 Plus mobileKunal Bhagdiya / Mobile Complaint May 27, 2016 / Ahmedabad / GujaratDear Sir, Hello I am Kunal Bhagdiya. I have purchased Lenovo A6000 Plus mobile on 25-05-2016 from Flipkart...but when i called at customer care for up...
-
internet service activation without requestBHIKHALAL BHATI / Mobile Complaint May 21, 2016 / Bharuch / GujaratI have prepaid reliance sim-no.8000241200.it was used for voice service only,on 19/04/16,i had purchased Rs.149/-internet for 28 days but the service ...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply