heating of handset &hanging&charging

Complain ID : CCN028382   36  

Mobile Complaint Complaint Date: August 27, 2017
over heating of phone and phone is hanging regularly and it do not have battery backup.the phonehandset is not supporting 4G sim.are you reparing our phone or replacing?but we dont want reparing our phone please replace it or give us moneyback option.
Complaint Against / To: kult10

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.